Go to the "FAMU Task Management" (TMS) at www.famu.edu/tms

Complete the requested information

Under "Category*" select "Operations Analysis", then choose the nature of your request, problem or service needed. Here are your options:

  • ImageNow Scanner Problems/Installation
  • ImageNow Client Problems/Installation
  • ImageNow Permissions
  • ImageNow Training
  • Multi-function Device (Scanner/Printer) Set Up
  • Reports
  • Web Now
  • ImageNow Business Solution Request
  • System Problem

Complete the form

Use “cc” field: to add/copy someone on the request (for example your manager or supervisor if applicable)

Click "Submit!”

Someone from Operations Analysis will assist you with your issue within 24-48 business hours. Our hours of operation are from 8 am through 5 pm Monday through Friday, except on University observed holidays.



Information Technology Services · 1610 S. Martin Luther King Jr., Blvd. · University Commons Room G126 · Tallahassee, FL 32307 · P: (850) 599-3560


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