The following are solutions to common issues that may arise:
Problems with the Manage Content Module
I clicked on publish, but the indicator just keeps spinning and nothing is happening (it's been over 2 minutes)
Something has gotten frozen in the publishing process, and it's stuck. We apologize, but your most recent changes may be lost if you haven't been publishing or saving throughout the process. You will need to refresh your browser and open the page again.
Problems with the Manage Navigation Module
I went to the navigation and some of my links have disappeared
There are two possible solutions to this problem:
- You may need to clear your web browser cache. You are seeing a previous state of the navigation, and not the most recent one that's live on the website. The Navigation module is Flash-based, and as such, it gets cached. Clearing your web browser cache and then logging in again will allow you to see the most recent version of the navigation. **NOTE** Please DO NOT save the navigation in this state as you will erase the actual links that are there.
- If it's a sub navigation or external link, be sure to check the End-Publishing date and see if it's expired. If it's expired, you just need to set it sometime in the very distant future, remove the link that's in the navigation, and drag the updated link back over to the navigation and save it again.